complaints procedure

Unique Academy is committed to providing a high quality education and support for all its pupils. This also requires having a clear, fair, and efficient procedure for dealing with complaints so that any issues that arise can be dealt with as swiftly and effectively as possible.

Our Complaints Procedure only applies to parents of registered pupils at the school.


The Difference Between A Concern And A Complaint
A concern may be defined as ‘an expression of worry or doubt over an issue considered to be important for which reassurances are sought’.

A complaint may be defined as ‘an expression of dissatisfaction however made, about actions taken or a lack of action’.

It is in everyone’s interest that concerns and complaints are resolved at the earliest possible stage. Many issues can be resolved informally, without the need to use the formal stages of the complaint’s procedure.

Unique Academy takes concerns seriously and will make every effort to resolve the matter as quickly as possible.


When An Issue Or Concern First Arises
If you have a concern that you would like to take up with the school you should initially inform a member of staff either in person, over the telephone or in writing via the communication book or by sending an email to the school.

You may then be invited to an informal meeting with the member of staff most appropriate for dealing with your concern.

You may wish to approach your child’s teacher first as they will be best placed to help you either directly or by figuring out which other member of staff you should be speaking to.

We encourage parents to approach staff with any concerns they may have and aim to resolve all issues with respect, open dialogue and mutual understanding.

A written record of your concern will be taken by the member of staff you will be speaking to so that it is easy to see – when concerns are taken further or referred to in the future – what the initial problem was.

If your concern is about the Headteacher, you should raise your concern by arranging a meeting with the Headteacher in the first instance. A written record of the meeting will be kept so that it can be referred to in the

If your concern is about a Trustee, you should raise your concern in writing with the Headteacher.


There were 0 formal complaints made in the 2022 – 2023 academic year.